Terms
The short version of how stays work, written the way we explain it in person.
Before the first night
Every dog completes a free trial afternoon before the first overnight stay. Vaccination records must be current, and we confirm feeding, medication and routines in writing before the stay begins.
Health and behaviour
Tell us everything at the trial afternoon: medication, anxieties, resource guarding, recall. If something changes before the stay, tell us before arrival. Dogs showing signs of contagious illness cannot be admitted, and we will call you immediately if illness appears during a stay.
Day structure
Stays follow the day plan on this site: two long walks, group play in fours matched by temperament, a quiet hour, and an honest message at six. Around a third of guests never join a play group and follow the same day one to one instead.
Payment and cancellation
- No deposit is taken at enquiry. We hold requested dates for three days while you decide.
- Stays are confirmed with a 25% deposit; the balance is due on arrival.
- Cancel up to 72 hours before arrival for a full refund of the deposit.
- Early pickup is refunded per unused night, minus the current night.
Emergencies
Our veterinary partner is four minutes away and holds every guest’s record. In an emergency we act first and call you immediately after. Emergency treatment costs remain the owner’s responsibility.
Questions
If anything here is unclear, write to hello@wagglebarndaycare.com and a person will answer it properly.